With Teladoc® Health, you can talk to a doctor by phone or video 24/7. If you can’t make an in-person visit or your doctor's office is closed, you have convenient support to take care of you.
Did you know that with Aetna, you can talk to a registered nurse 24/7 for information about tests, procedures and treatment options? Call the 24-hour Nurse Line at 1-800-556-1555.
Teladoc Health makes care more convenient
It’s easy to connect with a doctor by phone or video and get care today. Doctors can diagnose, treat and even prescribe medicine for common conditions like the flu, sinus infections, sore throats and more. So, wherever you are you have someone to listen, answer questions and help you feel better faster.
When you need to talk, someone’s there to listen
You can speak to a therapist or psychiatrist by phone or video about anything going on in your world, from everyday challenges to traumatic events.
Talk to someone about
- Feelings of sadness, depression or anxiety
- Post-traumatic stress disorder or other life challenge
- Marital or relationship issues, and more
How it works
- Choose the therapist or psychiatrist who best fits your needs
- Schedule an appointment for any day of the week
- Have your visit within 72 hours from wherever you are

Once you are an Aetna member, you'll have 3 ways to connect with a provider 24/7
Web:
Visit the Teladoc Health website to speak with a provider at your convenience.
Phone:
Speak with a licensed Teladoc Health provider in minutes by calling 1-855-835-2362 (TTY: 855-636-1578).
Mobile app:
Get access to Teladoc Health through the Aetna HealthSM app. Just click the Search icon, then click on Quick Care and scroll down to Teladoc Health.

Improve the health of your skin
We can diagnose and treat skin issues like eczema, psoriasis, acne, rashes, bug bites, and more. Simply upload images of your skin issue for a confidential online review from a licensed dermatologist and get a customized treatment plan within two days. If you have questions you can message the dermatologist for seven days after you’ve received your plan.
Caregiver service
If you are a caregiver to a relative or loved one, you can add them to your Teladoc Health account. Either of you can initiate two or three-way visits between you, the physician and the person you are caring for, by phone or video. If there is history from another provider that is relevant to the Teladoc Health consult, you can share it with the Teladoc Health provider.
Please note: The caregiver service only applies to General Medical care consultations with a Teladoc Health provider. Specialist services including behavioral health and dermatology are not available services at this time. Authorization via legal documents or permission from the person you are caring for is required. You will also need to answer a medical questionnaire about the person you are caring for. This questionnaire can be obtained on the Teladoc Health site. about the care recipient that is housed on the Teladoc Health site .
Teladoc Health caregiver visits are not meant to replace the relationship someone has with their Primary Care Physician (PCP) but act as a supplement to care when needed.

